(Delivery, Returns, FAQs…)
- Our products include FREE shipping as standard except for our Plain Jut Bags (S/M/L), which are subject to a weight based shipping fee.
- Weight based shipping is calculated as follows:
Parcel Price Weight (kg) Price Less than 1kg £2.60 1 to 2kg £3.78 2 to 5kg £5.79 5 to 10kg £7.49 10 to 15kg £9.78 Over 15kg £12.95
- We use MyHermes to ship parcels up to 15kg. Anything above this weight will be delivered by Swift APC.
- A tracking code will be sent to the email address provided during the order process to monitor the delivery progress.
- We hope you will be happy with your purchase but should you have any reason to return your order, please contact us.
- You have 14 days to return your item after having received it from us (Consumer Contracts Regulations)
- If you are returning an item then please ensure that items must be unused and in the same condition as sent.
- Please note that you will be responsible for postage costs of returning the item.
- If an item is delivered damaged please contact us immediately.