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(Delivery, Returns, FAQs…)


  1. Our products include FREE shipping as standard except for our Plain Jut Bags (S/M/L), which are subject to a weight based shipping fee.
  2. Weight based shipping is calculated as follows:
    Parcel Price
    Weight (kg) Price
    Less than 1kg £2.60
    1 to 2kg £3.78
    2 to 5kg £5.79
    5 to 10kg £7.49
    10 to 15kg £9.78
    Over 15kg £12.95
  3. We use MyHermes to ship parcels up to 15kg.  Anything above this weight will be delivered by Swift APC.
  4. A tracking code will be sent to the email address provided during the order process to monitor the delivery progress.



  1. We hope you will be happy with your purchase but should you have any reason to return your order, please contact us.
  2. You have 14 days to return your item after having received it from us (Consumer Contracts Regulations)
  3. If you are returning an item then please ensure that items must be unused and in the same condition as sent.
  4. Please note that you will be responsible for postage costs of returning the item.
  5. If an item is delivered damaged please contact us immediately.



Natural Folk Ltd, Regency House

Regent Road, Liverpool. L5 9SR

0845 272 5920